Yes, shipping is completely free of charge, we absorb the cost of shipping so you do not have to.
At the moment we are only able to deliver within the USA, excluding Puerto Rico and off-shore military bases.
The orders will be delivered within 3-5 business days.
We accept all major credit cards as well as PayPal for your convenience.
Shopping with us is completely secure. All orders are covered by a 30-day money-back guarantee or a free replacement policy, ensuring peace of mind with every purchase.
Please contact our customer support at customers@tilcare.com
No, creating an account is not required. We offer a hassle-free checkout process for your convenience
By using the tracking number provided in your shipment confirmation email. If you haven’t received an email, please check your spam folder or contact us at customers@tilcare.com for assistance.
Please contact our customer support at customers@tilcare.com
It is possible to wash your male urinal in the dishwasher, but we recommend avoiding the highest temperature setting. Prolonged exposure to high heat may cause the hanger connecting the lid to the body to become deformed and wear out faster. To preserve its longevity, we suggest cleaning it with warm water and soap for a gentler, more effective clean.
Yes, please pay attention to screw the lid on tightly to ensure a good seal that will prevent any urine leakage.
Our urinals are crafted from thick, high-quality HDPE plastic, ensuring durability that outlasts any cheap, flimsy alternatives on the market.
A) It’s crucial to carefully follow the instructions provided, as they highlight the most important points. For best results, we recommend having someone assist you during the cleaning process. Always use lukewarm water to minimize the chance of dizziness, and sit down in case you feel lightheaded. For the irrigation solution, fill the bottle with a mixture of 1 part white vinegar and 4 parts water, or 1 part OTC (3%) hydrogen peroxide and 4 parts water.
B) Gently insert the tip into the ear, ensuring the length is suitable for your ear size. If necessary, you can trim the tip to fit.
C) When irrigating, press the tip against the side of the ear canal to allow the solution to flow along the canal wall, never directly into the ear.
D) If the blockage doesn’t loosen immediately, you may need to refill the bottle and repeat the process.
Short-term dizziness is a possible side effect but nothing to be concerned about. If you used lukewarm water and remained seated while cleaning your ear, you followed the correct steps. The dizziness should pass quickly.
If you experience pain in your ear during the cleaning, it is likely infected. In this case, discontinue use and consult a doctor immediately.
We are committed to providing high-quality healthcare products for individuals and pets. Our range of innovative tools and devices is designed to improve your health with comfort, safety, and accuracy.