1. Introduction
Tilco Trading Ltd (“Tilcare”, “Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
Company Details:
- Company Name: Tilco Trading Ltd
- Address: Downtown Core, Central Region, Singapore
- Email: customers@tilcare.com
Table of Contents
2. Information We Collect
- Personal Identification Information – Full name, email address, billing and shipping address, phone number.
- Order Information – Products purchased, transaction history, shipping details.
- Technical Information – IP address, browser type, device information, operating system, website usage data (via Google Analytics 4).
- Marketing Data – Email subscription preferences, promotional campaign responses, abandoned cart interactions.
3. How We Use Your Information?
- Process and fulfill orders
- Manage payments and refunds
- Provide customer support
- Improve website functionality
- Send order confirmations and shipping updates
- Send promotional emails (with opt-out option)
- Comply with legal obligations
4. Payment Processing
We use secure third-party payment processors including PayPal and major credit/debit card providers. We do not store full payment card details on our servers.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to analyze traffic, improve user experience, and support marketing efforts. Google Analytics 4 (GA4) is used to collect anonymized usage data.
6. Email Marketing
You may receive promotional emails, newsletters, and abandoned cart reminders. You can unsubscribe at any time using the link in our emails.
7. GDPR Compliance (EU Residents)
EEA residents have rights including access, correction, deletion, restriction, objection, and data portability.
8. CCPA Compliance (California Residents)
California residents may request disclosure or deletion of personal data and may opt-out of data selling. We do not sell personal data.
9. International Data Transfers
Tilcare currently delivers products only within the United States, excluding Puerto Rico and offshore U.S. military bases. While our business is registered in Singapore, customer data is primarily processed in connection with orders placed within the United States. If you access our website from outside the United States, you acknowledge that your information may be transferred to and processed in Singapore and/or the United States in accordance with applicable data protection laws. We implement appropriate technical and organizational safeguards to protect your personal data during any international transfers.
10. Data Retention
We retain personal data only as long as necessary to fulfill orders and comply with legal obligations.
11. Data Security
We implement reasonable technical and organizational safeguards. However, no transmission is completely secure.
12. Children’s Privacy
Our website is not intended for individuals under 18 years of age.
13. Medical Disclaimer
Tilcare products are not intended to diagnose, treat, cure, or prevent any disease. Information provided on this website is for informational purposes only and not medical advice.
14. Changes to This Policy
We may update this Privacy Policy periodically with a revised effective date.
15. Contact Us
Tilco Trading Ltd
- Address: Downtown Core, Central Region, Singapore
- Email: customers@tilcare.com